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Bathrooms with unrivalled quality

DELIVERY POLICY

We will make every effort to ensure that items are dispatched on time.
Title for the goods delivered will only pass to you once Modern Homes Bathrooms Ltd has received payment in full.
Delivery occurs when the items are delivered to the address specified by you and at this point, responsibility for loss, breakage and damage passes to you.

Please note we only deliver to addresses within mainland England, Scotland and Wales.
Your order may be part-shipped.

Our normal delivery hours are 9am - 6pm Monday to Friday. A signature will be required to accept delivery. Please supply an alternative address if necessary.
Where possible our courier will contact you prior to shipment to organise delivery.
Please note that if goods are returned to us due to no-one being there to accept the delivery, a £15.00 handling charge will be applied.

The period stated within which you will receive your order is approximate and we can only guarantee delivery within 28 days.

For goods delivered by pallet, the driver will make every effort to deliver as close as possible to your home. Delivery drivers are not, however, insured to take their vehicles off the public highway.
If your property is located in a private road, along a narrow street, or via a flight of stairs, or if access is difficult for any other reason, the driver will endeavour to deliver as close to your home as possible.

Most deliveries are made by a single driver so the assistance of an able-bodied person will be required to assist with lifting.
Under Health & Safety regulations, the driver cannot lift heavy goods on his/her own.
Drivers are not insured to take items into your property. They may agree to do this at their own discretion but are under no legal obligation.

We would strongly advise against organising the fitting of goods until delivery has been received and checked for damages or discrepancies.

CANCELLATION OF ORDER (prior to shipment)

To cancel your order please email customer.services@modernhomesbathrooms.co.uk as soon as possible.
You should receive confirmation of your cancellation. If you do not, please contact our sales team by telephone (see details on Homepage).

EXEMPTIONS (cancellations)

We regret that we cannot accept cancellations and will not refund for bespoke items such as Whirlpool baths or items that have been made or drilled to your specification. (This does not affect your statutory rights).
Should you refuse delivery for such items, the full cost of the item, carriage and return carriage must be borne by you.

Once you have selected the delivery option at the checkout stage of your order, you are agreeing to enter into the delivery service contract.

Once items have been dispatched from our warehouse the contract cannot be cancelled.

Please do not refuse delivery of items unless all items are damaged as you will be charged the delivery cost and collection fee.

RETURNS POLICY

In accordance with your statutory rights as a consumer, claims for refunds, replacements or repairs will be offered as applicable if goods are found to:
not be of satisfactory quality
not be fit for the purpose for which they are sold
not correspond with their description
not correspond with the sample displayed on the website
be sold without good title

Items which have been fitted fall under the description of 'accepted items' and therefore cannot be returned for refund (Statutory Rights still apply)

 

We will commit to bearing the cost of returns under the terms of the consumer's rights.

Please note that when you buy goods over the internet, or other distance medium, you have the right to cancel your contract at any time up to seven working days after receipt of the goods, under the Distance Selling Regulations 2000. You must, however, notify us of your intention to cancel the contract within the cancellation period, and preferably in writing, under these provisions.  
You will undertake to take care of the goods whilst they are in your possession and to return them to us promptly and in their original condition and packaging.

You are entitled to remove goods from their packaging for reasonable examination but in doing so you would become liable for any resulting damage or alteration caused. Under these provisions you would have to bear the cost of returning the goods yourself. At such time we would strongly advise that you return goods by recorded delivery and retain proof of posting or accompanying paperwork. Without proof of posting, we would be unable to provide a refund, should this be a requirement.

EXEMPTIONS (returns)


Please note that certain goods are exempted from these statutory rights: w.c. seats that have been removed from their packaging, as well as goods that have been made to your specification (bespoke items), unless found to be of unsatisfactory quality or meeting any one of the five criteria as outlined at the top of this page.

We would ask that all goods are examined upon receipt of delivery,  and that we are notified immediately - within 48 hours - of any concerns. We will have a claim against our couriers for any items damaged in transit whilst being sent to you and would therefore request that you retain all original packaging with the goods in order that our claim is not invalidated.

Please inform us immediately by email: customer.services@modernhomesbathrooms.co.uk as soon as possible, stating whether refund or replacement is required.

Please note: items returned must be accompanied by a Return's Form - available upon request by emailing us at the above address, or by clicking here to print. (Form may be posted to us in advance of package collection, or emailed to customer.services@modernhomesbathrooms.co.uk.)

Please do not write on packaging or mark it in any other way. Items should be returned with a label attached to the packaging using tape.

The above statements do not constitute a full indication of your rights as a consumer. Full details of your rights, when purchasing goods over the internet, can be obtained from your local Trading Standards and/or Consumer Direct.                                                                  

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